This Privacy Policy explains how Rubbish Clearance Paddington collects, uses, stores, and protects personal data relating to customers and prospective customers in our service area. It also explains your rights under the UK General Data Protection Regulation and the Data Protection Act 2018. This Privacy Policy applies to all Rubbish Clearance Paddington customers in our local operating area, including individuals, businesses, landlords, and organisations who contact us, request a quote, or use our rubbish clearance services.
Rubbish Clearance Paddington is a rubbish removal and waste clearance service provider operating in the Paddington area and surrounding districts. For the purposes of data protection law, we are the data controller in respect of the personal data we collect about you. If you have any questions about this Privacy Policy or how we handle your personal data, or if you wish to exercise any of your rights, you can contact us using the contact details made available on our service materials or by contacting our customer service team.
We only collect personal data that is relevant to providing and managing our rubbish clearance services. The types of data we may collect include: Contact details such as your name, address, email address, and telephone number. Service details such as property access instructions, preferred time and date for collections, and details about the type and quantity of waste to be removed. Payment information such as partial card details or transaction identifiers processed via secure payment providers, along with related billing information where necessary for invoicing and accounting. Communication records such as emails, text messages, and phone call notes relating to bookings, enquiries, quotes, complaints, or feedback. Customer account and history details such as previous bookings, service preferences, and records relating to any disputes, refunds, or adjustments. Technical information such as basic device or browser information and IP address when you visit our online channels, to help us manage security and performance.
We do not intentionally collect special category personal data such as health information or data about your race, religion, or political opinions. We ask that you do not provide such information to us unless it is strictly necessary for the provision of our services, for example to discuss access arrangements or health and safety requirements at your property.
We may collect your personal data in several ways, including: Directly from you when you contact us by phone, email, online forms, social media, or in person to request information, ask for a quote, or make a booking. During the provision of services when our team attends your property and records information needed to complete the work, issue invoices, or document items removed. From third parties where you have authorised someone else to act on your behalf, for example letting agents, landlords, property managers, or family members arranging a clearance for you. Automatically through our websites and digital tools using standard logging technologies that record basic technical data for security and diagnostics.
Under data protection law, we must have a lawful basis for each way we use personal data. Rubbish Clearance Paddington relies on the following lawful bases: Contract to take steps at your request before entering into a contract and to perform our contract with you when you book or use our services. This includes processing your contact details, service details, and payment information. Legal obligation to comply with legal requirements such as tax, accounting, waste disposal regulations, record keeping, and responding to lawful requests from public authorities. Legitimate interests to operate, improve, and protect our business, communicate effectively with customers, prevent fraud, handle complaints, and maintain accurate business records. We balance these interests against your rights and freedoms. Consent where you have clearly agreed that we may contact you for certain marketing purposes or retain your details beyond normal retention periods. You can withdraw your consent at any time.
We use your personal data for the following purposes: To provide our rubbish clearance and related services, including processing booking requests, managing collections, and resolving any issues. To communicate with you regarding quotes, confirmations, schedule changes, access instructions, invoices, receipts, and customer support. To manage payments, including payment processing, issuing invoices, accounting, and dealing with queries or disputes. To comply with laws and regulations governing waste management, record keeping, health and safety, and taxation. To improve our services, including analysing anonymised or aggregated information about service usage and feedback to enhance efficiency and customer satisfaction. To protect our staff, customers, and business by preventing and investigating fraud or misuse of our services, and to manage any claims or legal proceedings. To send you marketing communications about our services where permitted by law and where you have either given consent or where we rely on legitimate interests. You can opt out of marketing at any time.
We do not sell your personal data. We may share your personal data with trusted third parties where necessary for the purposes described in this Privacy Policy. These third parties act as data processors or independent controllers depending on the circumstances. Examples of third parties that may process your data include: Payment service providers that securely process card or online payments. IT service providers that host our systems, provide email, telephony, and data storage services, or support our customer management tools. Professional advisers such as accountants and legal advisers who require limited access to personal data to provide their services to us. Waste transfer and disposal partners where information about the collection or waste type is required to comply with legal obligations. Regulatory bodies, law enforcement, or public authorities where we are legally required to share data or where disclosure is necessary to protect our rights or the safety of others.
Whenever we use data processors, we require them to process your data only in accordance with our written instructions, to protect its confidentiality and security, and to comply with data protection law.
We aim to store and process personal data within the UK or the European Economic Area wherever possible. If we use service providers located outside these areas, which may result in your personal data being transferred internationally, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or equivalent legal mechanisms, to protect your data to a standard that is essentially equivalent to that in the UK.
We keep personal data only for as long as it is reasonably necessary for the purposes described in this Privacy Policy or as required to meet legal, regulatory, accounting, or reporting obligations. In general, we follow these guidelines: Basic contact, service, and billing information connected to completed jobs is typically retained for up to seven years to support our tax, accounting, and legal obligations. Enquiries and quote requests that do not result in a booking are retained for a shorter period, normally up to two years, unless a longer period is warranted for follow up or dispute resolution. Customer communication records and complaint files are retained for a period that allows us to respond to issues, defend potential claims, and improve our service, usually up to six years from closure of a matter. Marketing contact details are retained for as long as you choose to receive marketing from us and will be promptly removed or anonymised if you opt out.
When personal data is no longer needed, we will delete it or anonymise it so that it can no longer identify you.
Rubbish Clearance Paddington takes the security of your personal data seriously. We use technical and organisational measures designed to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include restricted access to systems and records, staff training on data protection and confidentiality, using reputable service providers with appropriate security certifications, and regular review of our data handling practices. While we take steps to safeguard your information, no system can be completely secure. You should also take steps to protect your own data, such as keeping your devices secure and not sharing sensitive information unnecessarily.
Under data protection law, you have certain rights in relation to your personal data. These rights apply to all Rubbish Clearance Paddington customers in our area, subject to some legal limitations and exemptions:
Right of access You can request a copy of the personal data we hold about you and information about how we process it.
Right to rectification You can ask us to correct inaccurate or incomplete personal data.
Right to erasure You can request that we delete your personal data where there is no longer a valid reason for us to keep it, subject to our legal obligations.
Right to restriction You can ask us to restrict the processing of your data in certain circumstances, for example while we investigate the accuracy of the data or a concern you have raised.
Right to data portability In some cases, you can request that we provide your personal data in a structured, commonly used, machine readable format or transfer it to another service provider where this is technically feasible.
Right to object You can object to the processing of your personal data based on our legitimate interests, including for direct marketing purposes. We will stop processing your data unless we can demonstrate compelling legitimate grounds overriding your interests or where processing is required for legal claims.
Rights relating to automated decision making and profiling You have the right not to be subject to a decision based solely on automated processing, including profiling, which has legal or similarly significant effects on you. At present, we do not carry out such automated decision making in relation to our rubbish clearance services.
To exercise any of these rights, please contact us using the contact details provided on our customer communications. We may need to verify your identity before responding to your request.
If you are concerned about how we handle your personal data, we encourage you to contact us first so we can try to resolve the issue. You also have the right to lodge a complaint with the UK data protection regulator. Full contact details can be obtained from official government information sources.
We may update this Privacy Policy from time to time to reflect changes in the law, our services, or how we process personal data. Any updates will apply to all Rubbish Clearance Paddington customers in our service area from the date of publication. You should review this Privacy Policy periodically to stay informed about how we protect your information.
GDPR-compliant privacy policy for Rubbish Clearance Paddington customers in the local service area, explaining what data we collect, why we collect it, how long we keep it, who processes it, and your data protection rights.
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