These Terms and Conditions set out the basis on which Rubbish Clearance Paddington provides rubbish clearance and waste collection services to domestic and commercial customers. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing any booking.
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 We, us, our means Rubbish Clearance Paddington, the waste collection service provider.
1.2 You, your means the customer, being any individual, company or organisation requesting or receiving our waste clearance services.
1.3 Services means any rubbish clearance, waste removal, waste collection, loading, transport, recycling, or disposal services provided by us, including associated labour.
1.4 Booking means a confirmed request for our services, whether made by telephone, email, online form or other agreed communication channel.
1.5 Waste means any items, materials, rubbish or refuse presented to us for removal, including household, garden, commercial or construction waste, but excluding any prohibited or hazardous items in breach of these Terms and Conditions.
2.1 We provide rubbish clearance and waste collection services within our operating area. The exact nature, timing and pricing of the service will be agreed with you at the time of booking, subject to these Terms and Conditions.
2.2 Unless expressly agreed in writing, our services are limited to the removal of waste that is safely accessible, capable of being manually handled by our operatives, and lawful for us to transport and dispose of under applicable waste regulations.
2.3 We reserve the right to refuse to remove any items that are excessively heavy, dangerous, unhygienic, or reasonably believed to be prohibited or hazardous waste, or that may cause damage to property or pose a health and safety risk to our staff or others.
2.4 We do not undertake structural dismantling, building work, plumbing or electrical disconnection, unless explicitly agreed in writing, and then only within the limits of applicable laws and safety standards.
3.1 You may request a quotation or make a booking by contacting us through our advertised contact methods. When making a booking, you must provide accurate and complete information about the type, approximate volume and location of the waste to be collected, as well as any access or parking restrictions.
3.2 Any quotation we provide based on your description of the waste is an estimate only. The final price may vary depending on the actual volume, weight, nature of the items and time required to complete the job, as assessed by our team on arrival.
3.3 A booking is not confirmed until we have accepted it and provided you with a booking confirmation. We reserve the right to decline any booking at our discretion.
3.4 You are responsible for ensuring that someone aged 18 or over is present at the agreed address at the scheduled time of the service to grant access, identify the waste to be removed, confirm any changes or additional work, and make payment where required.
3.5 We will use reasonable efforts to attend the property at or within the time window agreed. However, all times given are estimates only and may be subject to change due to traffic, weather, operational issues or other events outside our reasonable control.
4.1 You must ensure that the collection address is safe, accessible and that adequate parking is available for our vehicle as close as reasonably possible to the collection point.
4.2 Where parking charges or permits are required, you are responsible for arranging and paying for them, unless otherwise agreed. If our vehicle receives a parking ticket due to incorrect information or failure to arrange suitable parking, we reserve the right to charge you the full amount of any fines or penalties incurred.
4.3 You must inform us in advance of any access issues, such as height restrictions, narrow entrances, staircases, lack of lifts, or long carrying distances. Additional labour or time required to overcome such issues may be chargeable.
4.4 You must ensure that the area where we will be working is reasonably clear, safe and free from hazards. We may suspend or refuse service if we consider that health and safety standards are not met.
5.1 We handle a wide range of waste streams including household rubbish, furniture, appliances, garden waste, and general commercial waste, subject to applicable regulations and site-specific conditions.
5.2 Certain items are prohibited or restricted and may not be accepted under standard services. These include, but are not limited to, asbestos, medical waste, clinical waste, chemicals, solvents, oils, fuel, gas bottles, explosives, pressurised containers, radioactive materials and other hazardous or specialist waste.
5.3 If you require disposal of any potentially hazardous or specialist waste, you must inform us in advance so that we can advise whether we are able to handle it and on what terms. Additional charges and specific arrangements may apply.
5.4 If we discover prohibited or hazardous waste during a clearance that was not disclosed at the time of booking, we may refuse to remove it, adjust the price, or terminate the service. You may also be liable for any additional costs, losses or regulatory action arising as a result of such non-disclosure.
6.1 Our charges are based on factors such as the volume and weight of waste collected, the type of items, labour time, access conditions and any additional services requested. We will explain our pricing structure at the time of booking or on our written quotation.
6.2 Unless otherwise agreed in writing, payment is due in full immediately upon completion of the service. We accept major payment methods as notified to you at the time of booking or service.
6.3 For commercial customers or repeat users, we may agree alternative credit terms. Any such terms must be agreed in writing in advance. Where credit terms are granted, invoices are payable by the due date shown on the invoice.
6.4 If you fail to make payment when due, we reserve the right to charge interest on the overdue amount at the statutory rate, together with any reasonable administration, debt recovery and legal costs incurred in recovering the debt.
6.5 All prices quoted are exclusive of any applicable taxes or governmental charges unless expressly stated otherwise. Any such amounts will be added to the invoice as required by law.
7.1 You may cancel or reschedule a booking by giving us reasonable notice. We request that you provide at least 24 hours notice prior to the scheduled time of service.
7.2 If you cancel or reschedule with less than 24 hours notice, we may charge a cancellation fee to cover our costs, including lost labour and vehicle time.
7.3 If our team arrives at the agreed address and is unable to gain access, or if the service cannot proceed due to circumstances within your control, we may charge a call-out or wasted journey fee.
7.4 Where we are required to wait for access or for waste to be made available beyond a reasonable period, we reserve the right to charge waiting time at our standard hourly rates.
7.5 We may cancel or postpone a booking without liability to you if we are unable to attend due to circumstances outside our reasonable control, such as severe weather, road closures, vehicle breakdown, accidents, staff illness or legal restrictions. In such cases, we will use reasonable efforts to offer an alternative appointment.
8.1 You are responsible for ensuring that:
(a) you have the legal right, authority or permission to dispose of the waste to be collected; and
(b) the waste does not contain prohibited or hazardous materials, unless expressly agreed in advance.
8.2 You must provide accurate information at the time of booking and promptly notify us of any changes that may affect the service, including changes to the volume or nature of waste, access arrangements or contact details.
8.3 You must not ask our staff to carry out any work that is unsafe, unlawful, outside the scope of the agreed services, or likely to cause damage to property.
8.4 You agree to treat our staff with courtesy and respect and not to engage in abusive, threatening or discriminatory behaviour towards them. We reserve the right to withdraw our services immediately if our personnel are subjected to such conduct.
9.1 We will carry out the services with reasonable care and skill and in accordance with applicable waste management regulations. However, our liability to you is subject to the limitations set out in this section.
9.2 We are not liable for any pre-existing damage to property or items, or for damage arising from inherent defects, poor installation, or general wear and tear of any fixtures, fittings or structures.
9.3 You are responsible for protecting floors, walls, surfaces and other property that may reasonably be at risk during the collection. While our staff will take reasonable care, we cannot accept liability for minor cosmetic damage or scuffs that may occur in the normal course of moving bulky items through tight spaces.
9.4 To the fullest extent permitted by law, we exclude liability for loss of profit, loss of business, loss of opportunity, indirect or consequential loss, or any loss that was not reasonably foreseeable at the time of booking.
9.5 Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded under applicable law.
9.6 Subject to the preceding clauses, our total aggregate liability arising out of or in connection with any single service or series of related services shall not exceed the total amount paid or payable by you for the specific service giving rise to the claim.
10.1 We operate in compliance with applicable UK waste management laws and regulations and will transport and dispose of collected waste using authorised facilities and methods.
10.2 We may, at our discretion, separate or sort waste to maximise recycling and recovery of materials. Title to all waste passes to us at the point of collection, unless agreed otherwise in writing.
10.3 Where required, we will maintain appropriate records and documentation relating to the transfer of waste and may request reasonable information from you to comply with our legal obligations.
10.4 You acknowledge that improper description or misclassification of waste may lead to regulatory breaches. You agree to indemnify and hold us harmless from any fines, penalties, costs or claims arising from your failure to accurately describe the waste or your breach of applicable waste regulations.
11.1 If you are dissatisfied with any aspect of our services, you should contact us as soon as reasonably practicable, providing your booking details and a clear description of the issue.
11.2 We will investigate complaints in good faith and aim to resolve them fairly and promptly. Where appropriate, we may offer a partial refund, re-attendance, or other remedy at our discretion.
11.3 Nothing in this clause affects your statutory rights as a consumer, where applicable.
12.1 We will collect and process personal data about you to manage your bookings, deliver our services, take payment and handle enquiries. We will handle such information in accordance with applicable data protection laws.
12.2 By using our services, you consent to us holding and using your personal data for these purposes and to contact you regarding your bookings and related services.
13.1 We may update or amend these Terms and Conditions from time to time to reflect changes in the law, our operations or our services. The latest version will apply to all new bookings made after the date of publication.
13.2 The Terms and Conditions in force at the time of your booking will apply to that specific service, unless a change is required by law or we agree otherwise with you in writing.
14.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services provided, shall be governed by and construed in accordance with the laws of England and Wales.
14.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
15.1 If any provision of these Terms and Conditions is found to be invalid, illegal or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable, and the remaining provisions shall remain in full force and effect.
15.2 No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.
15.3 You may not assign or transfer your rights or obligations under these Terms and Conditions without our prior written consent. We may assign or subcontract our rights and obligations where reasonably necessary to deliver the services, provided that this does not reduce your protections under these Terms and Conditions.
15.4 These Terms and Conditions, together with any written quotation or booking confirmation, constitute the entire agreement between you and us relating to the provision of rubbish clearance and waste collection services and supersede any previous agreements or understandings, whether written or oral.
Read the Terms and Conditions for using Rubbish Clearance Paddington waste collection and rubbish removal services, including bookings, payment, cancellations, liability, and UK waste regulations.
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